W11.0_RQ_Deming, Juran, and Crosby


BACKGROUND

I was very shock seeing the fact that I couldn’t give any answer about Deming, Juran, and Crosby during “life fire” exam on 05 May 2012. It was however an open book exam, but using of  laptops (i.e excel) or the internet is prohibited by mentor. Actually I could find them in internet, but I didn’t want to break the rules as I need to measure my learning progress fairly. As advised by our mentor, this blog posting will try to compare the philosophy/theory  developed by Deming, Juran, and Crosby.

TOOLS AND TECHNIQUE

Study literature using internet and directly compare the similarities and differences.

DEMING

William Edwards Demin was an American, statistician, professor, author, lecturer, and consultant. His famous philosophy includes his his System of Profound Knowledge which is the basis for application of Deming’s famous 14 Points for Management.

JURAN

Joseph M. Juran’s major contribution to society was in the field of quality management and he is often called the “father” of quality. The Quality of a product is defined by Juran as its “fitness for use”, by the consumer that is.

CROSBY

Philip Crosby is a management guru, businessman and author who is closely associated with the speciality field of quality management practices. globe. Crosby’s name is best known in relations to the concepts of  Do It Right First Time (DRIFT) and Zero Defects. He considers traditional quality control, acceptable quality limits and waivers of sub-standard products to represent failure rather than assurance of success. Crosby therefore defines quality as conformance to the requirements

A COMPARISON OF DEMING, JURAN, AND CROSBY

Please refer to the following qualitative comparison

Image

Source : zulqarnain.us/files/tqmphilosophies.doc

 CONCLUSION AND POST EVALUATION

Deming, Juran,  and Crosby are the most famous Total Quality Management with similarities and differences. The next step need to be done is to find  how their philosophies relate to project management.

REFERENCES

1.      Juran Institute. (2008). Joseph M. Juran: 1904 – 2008. Retrieved from : http://www.juran.com/about_juran_institute_our_founder.html

2.      SkyMark. Dr. W. Edwards Deming. Retrieved from : http://www.skymark.com/resources/leaders/deming.asp

3.      Vector Study. Philip Crosby Management Gurus. Retrieved from : http://www.vectorstudy.com/management_gurus/philip_crosby.htm

4.      Zulkarnaen. Comparison of Quality Philosophies. Retrieved from : zulqarnain.us/files/tqmphilosophies.doc

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1 thought on “W11.0_RQ_Deming, Juran, and Crosby

  1. Nice, Pak Ridwan……. I would urge you and others to print out your summary table and put it into your “cheat sheet” notebook for use in the Part 1 portion of your CCC/E exam. Almost guaranteed that you will see questions comparing these three quality gurus on your CCC/E exam and also your CEP exam. Less likely to see any questions on them on your PSP or EVP exams.

    Keep up the good work, but I am concerned that you are still struggling with our 7 step process. As you are going to need that for Part 2 of your CEP, PSP or EVP exams and I know you want to sit for all of them, I have to encourage you to practice using that outline or process until you have mastered it.

    BR,
    Dr. PDG, Jakarta

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