I was very shock seeing the fact that I couldn’t give any answer about Deming, Juran, and Crosby during “life fire” exam on 05 May 2012. It was however an open book exam, but using of laptops (i.e excel) or the internet is prohibited by mentor. Actually I could find them in internet, but I didn’t want to break the rules as I need to measure my learning progress fairly. As advised by our mentor, this blog posting will try to compare the philosophy/theory developed by Deming, Juran, and Crosby.
TOOLS AND TECHNIQUE
Study literature using internet and directly compare the similarities and differences.
William Edwards Demin was an American, statistician, professor, author, lecturer, and consultant. His famous philosophy includes his his System of Profound Knowledge which is the basis for application of Deming’s famous 14 Points for Management.
Joseph M. Juran’s major contribution to society was in the field of quality management and he is often called the “father” of quality. The Quality of a product is defined by Juran as its “fitness for use”, by the consumer that is.
Philip Crosby is a management guru, businessman and author who is closely associated with the speciality field of quality management practices. globe. Crosby’s name is best known in relations to the concepts of Do It Right First Time (DRIFT) and Zero Defects. He considers traditional quality control, acceptable quality limits and waivers of sub-standard products to represent failure rather than assurance of success. Crosby therefore defines quality as conformance to the requirements
A COMPARISON OF DEMING, JURAN, AND CROSBY
Please refer to the following qualitative comparison
Source : zulqarnain.us/files/tqmphilosophies.doc
CONCLUSION AND POST EVALUATION
Deming, Juran, and Crosby are the most famous Total Quality Management with similarities and differences. The next step need to be done is to find how their philosophies relate to project management.
1. Juran Institute. (2008). Joseph M. Juran: 1904 – 2008. Retrieved from : http://www.juran.com/about_juran_institute_our_founder.html
2. SkyMark. Dr. W. Edwards Deming. Retrieved from : http://www.skymark.com/resources/leaders/deming.asp
3. Vector Study. Philip Crosby Management Gurus. Retrieved from : http://www.vectorstudy.com/management_gurus/philip_crosby.htm
4. Zulkarnaen. Comparison of Quality Philosophies. Retrieved from : zulqarnain.us/files/tqmphilosophies.doc